Privacy Policy & GDPR compliance

GENERAL

The use of the electronic pages and services provided to the visitor/user by the medem.gr website owned by “MEDEM S.A.” hereinafter referred to as “the company”, implies your unconditional agreement with the Privacy Policy concerning the protection of personal data of this website. Therefore, the visitor/user must carefully read the content of this page before using our website’s services. If he/she does not agree, he/she should leave the site and NOT make any use of its services and content.
This privacy policy may change from time to time in accordance with current legislation or industry developments. We will not explicitly inform our customers or website users of these changes. Instead, we encourage you to check this page occasionally for any changes to this privacy policy. The continuation of use of the medem.gr website even after any changes to the Privacy Policy have taken place, means the unconditional acceptance of these terms on your part.

Protection of personal data

We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or in any way disclose your personal data.
If you are under 16 years old, you MUST have your parents’ consent before using the services of this website.

Relevant legislation

Along with our internal IT systems, this website is designed to comply with the laws/regulations regarding the protection of users’ personal data:

1. EU Data Protection Directive 1995 (DPD)
2. EU General Data Protection Regulation 2018 (GDPR)

Personal information this site collects and why we collect it

This website collects and uses personal information for the following purposes:

Website traffic monitoring

Like most websites, this one uses Google Analytics (GA) to track user activity. We use this data to determine the number of people who use our website, to better understand how they find and use our websites and to see their journey through the website. Although GA records data such as your geographic location, your device, your internet browser and your operating system, none of this information makes you personally known to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not give us access to this. We consider Google to be a third party data controller that is compliant with the requirements of European law.

Contact forms and email links

Should you choose to contact us using a contact form or an email link, none of the data you provide will be stored by this website or transferred or processed by any third party data processor, as defined below in the section “Our third party data processors”. Instead, this data will be sent to us via an email message using the SMTP (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS (sometimes known as SSL) security protocol, which means that email content is encrypted before it is sent over the internet. The content of the email is decrypted by our local computers and devices.

About cookies

What is a cookie?

The term “cookie” refers to a small data file consisting solely of a series of textual information that the website transfers to the web browser located on your computer’s hard drive, either temporarily throughout your visit or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, they distinguish you from other visitors to the same website or remember certain things about you, such as your preferences) and are used by most websites to improve your experience as a user.

Each cookie is unique to your browser and contains certain anonymous information. A cookie usually contains the name of the field from which the cookie came, the “lifetime” of the cookie and a value (usually in the form of a randomly generated unique number).

Types of cookies

The main types of cookies that websites may use are described below

• Visit cookies (session cookies)

  These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.

• Persistent cookies (persistent cookies)

  These remain in the cookie file of your device’s browser even after you close the browser, sometimes for a year or more (the exact retention period depends on the lifetime of each cookie). Persistent cookies are used when the website administrator may need to know who you are for more than one visit (e.g. to remember your username or your preferences regarding website configuration).

• First-party cookies (First-party cookies)

  These are cookies that are installed in your browser and/or on the hard drive of your device by the website you are visiting. This includes assigning a unique identifier to you for the purpose of tracking your browsing on the website. Website operators often use first-party cookies to manage visits and for identification purposes.

• Third-party cookies (Third-party cookies)

  These are cookies used by third parties, such as social networks, to track your visits to the various websites on which they advertise. The site administrator has no control over these third party cookies.

Cookies on this site and how to manage them

On this website, we use cookies to improve the experience of using the website for its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies.
Below is information about the third-party cookies we use on this website, including how to disable them and the effect of disabling them on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org .

Google Analytics cookies

Google Analytics cookies are analytics/performance tracking cookies that allow us to collect anonymous information about how visitors use our website. These cookies can tell us how many visitors use the website, the time and duration of access, and also provide information about how visitors navigate through the different parts of the website. This information helps us to improve the way our website works. It is anonymous information and does not contain personal data.
The information collected by Google Analytics cookies about our website is transferred to and stored on Google’s servers in accordance with Google’s privacy policy.
For more information regarding Google Analytics, please click on https://support.google.com/analytics/answer/6004245
You can disable tracking by Google Analytics by clicking https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The operation of the website will not be affected.

Cookies from video service providers (Google, Vimeo, DailyMotion, etc.)

These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service.
If you disable these cookies, you may not be able to view embedded videos from our site.

Cookies from social networks

Third-party social networks may place cookies on your device if you choose to share material from our website with them by clicking on one of the embedded “share” buttons.
If you disable these cookies, the “share” function will not be available.

About the server of this website

All web traffic (file transfer) between this website and your browser is encrypted and transferred via the HTTPS protocol using SSL (Secure Sockets Layer).

Our third party data processors

We use a number of third parties to process personal data for us. These bodies have been carefully selected to comply with the legislation referred to in this document.

Data breaches

For any personal information stored in our database, all necessary measures will be taken to safeguard it.
We will report any unlawful breach of the database of this website or the database of any third party data processor to any and all parties directly concerned as well as to the authorities within 72 hours of the breach, if it is obvious that personal data stored in an identifiable form has been stolen.

2. Entitled to participate in the draw are natural persons who have reached the age of 18, have legal capacity and have accepted the present conditions, available on the Social Media of the organizing company. In the event that the entrant is under 18 years of age, consent to entry must be obtained from a parent or legal guardian and, in the event of being drawn as a winner, collection must be made by the consenting parent or legal guardian to enter. Excluded from the competition are the executives and employees of the organizing company, the executives and employees of its subsidiary companies, as well as the spouses and relatives of the above natural persons by blood or up to and including the second (b) degree.

3. The contests are held by draw on the dates set each time and are published on the Social Media of the organizing company. The organizing company reserves the right to change the date and time of the draw after posting a relevant announcement on its Social Media and in any appropriate way at its reasonable discretion. The draw is made with an electronic automatic random selection system and from it the numerically predicted winners in each case and their substitutes emerge.

4. The winners of the contests will be informed in writing, through a personal message, and are required to respond within a period of two (2) working days from the above notification. If the winners do not respond to the personal message of the organizing company within two (2) working days of being informed or refuse to receive their prize or it is found that they did not meet the appropriate conditions for participation, they lose the relevant right, in which case the organizing company is released from any obligation towards them and has the right to communicate with the substitutes.

5. The organizing company reserves the right to change the individual elements of the prizes, e.g. color, shape, etc. Prizes are personal, non-transferable and not exchangeable for money. The prizes to be delivered under these terms are provided in the condition in which they are, excluding the application of the provisions on the liability of sellers or other provisions, which establish liability in respect of factual or legal defects, agreed qualities, etc. against the organizing company, whose responsibility is exhausted in the delivery of these. The prizes are sent to the winners at the postal address declared by them and are collected by them in person by showing their police ID or other relevant proof. In the event that the winner cannot receive the prize himself, he must appoint a legal representative, whose details must also be identified together with those of the winner, when receiving the prize.

6. The participants agree that the Organizing Company, as well as their parent/subsidiary and generally associated companies, have no responsibility or liability regarding any taxation of the Prizes or for any other expenses incurred in connection with the Prizes received or to be received by the lucky winners.

7. The participants agree that the Organizing Company, as well as their parent/subsidiary and generally associated companies, as well as all their respective executives, directors, employees, representatives and proxies will not bear any responsibility, otherwise, are exempt from any liability to any winner for any loss or any damage arising, in whole or in part, directly or indirectly from the acceptance, possession, misuse or use of a Prize or part thereof.

8. The Organizing Company reserves the right to extend, postpone, cancel and/or repeat the contest at any time, as well as to modify any of these conditions with a relevant announcement on its Social Media for an important, at its absolute discretion, reason or if this is imposed by a court decision or a decision of an Administrative or Public Authority. An important reason is, among others, the impossibility of holding the contest for technical reasons due to either the Organizing Company, or to third parties directly involved, as well as the reasons in general due to the negligence of third parties.

9. The organizing company will collect and keep the personal information of the participants necessary for the execution of the transactions in question, which will be kept at the Medem company headquarters. Access to this data will be granted to the employees of the organizing company who are related to the transactions in question, for which the consent of the participants is provided and third parties used by the organizing company as processors for the organizing company’s execution of the transactions in question or for the provision of services related to the purposes of collecting the participants’ personal data. The personal data of the participants will be kept for the completion of the contests and subsequently to ensure the legal interests of the organizing company and/or its legal obligations and until the statute of limitations of any claims of the participants or the organizing company. In any case, participants can contact the organizing company, as indicated above, to receive any information they want regarding their personal data, to request their modification, limitation, increase or cessation of their use, their total or partial deletion. For any issue regarding the processing of their personal data, participants can contact the Personal Data Protection Authority.

10. Each participant, by accepting the present conditions of his participation in the above contests, declares unconditionally that he does not infringe any right of a third party and in particular copyright, the personality right and the right to the name of any third party. Participants must act legally and within the framework of these terms and user and business ethics, assuming exclusively any relevant civil or criminal liability. The participants in the contest provide their consent and authorization to the organizing company for the promotion of the contest and its results through the printed and electronic press, the website and the social media of the organizing company. Thus, the company reserves for itself the right to use and publish any news item related to the awarding and drawing of the prize for advertising purposes, and everyone’s participation in the competition automatically includes consent to this effect. The participation automatically provides with regard to the aforementioned and the consent and assignment of the necessary copyrights free of charge, without any financial claim or demand of the participants and without the payment to them of any fee or compensation. The winners, by accepting these terms and conditions, also consent to the publication of their win on the website and social media of the organizing company.

11. Participants are solely responsible for the complete and correct filling in and submission of their information. The organizing company relies on the correctness, truth and legality of the information in the statements of the participants and is neither obliged nor able to verify the above. Incomplete or incorrect or untrue filling in of the participants’ data entitles the organizing company to cancel their participation in the contest. Participants must behave in the context of good faith and good morals, as well as not offending the image of the organizing company. Otherwise, the company, at its discretion, may cancel entries, with the result that those interested do not participate in the competition. In the event that the participation, which was drawn to obtain the prize, is deemed invalid or excluded by the company for reasons mentioned in these terms, then the above company will not necessarily proceed with a new draw, but reserves the right to cancel the contest.

12. Contest participants must have a valid e-mail address. The results of the draw cannot be disputed or challenged by any legal means. Winners, at any stage, even that of the use of the prize, may be excluded for the following reasons: (a) in the event that, for any reason, they do not fully accept these terms in their entirety, all of which shall be deemed to be material;, (b) in the event that their participation does not meet any of the conditions herein, (c) in case any of the information they declared is untrue, (d) in the event that, for any reason, the attempt to contact the winner to claim the prize is unsuccessful, (e) in the event that, for any reason, the winner is not found as specified above or is found to be late in redeeming the prize. In case the participation is canceled after the prize has been given, the company reserves the right, in addition to any other claim, to request the return of the prize that has been given. After the expiry of the competition period and the awarding of the prize to the winners, any obligation of the organizing company ceases to exist and it does not assume any future obligation towards the participants. The company does not bear any responsibility when, for reasons related to an incident that constitutes force majeure, it cannot perform the obligations arising from this and it is completely released from its obligations.

13. The applicable law is the Greek law. To resolve any dispute relating to the contests, regarding the validity, interpretation and application of any term of the contests and generally on any matter relating to the contests, whether during their conduct or after their termination, the Courts of Athens are exclusively competent.

14. These contest terms are exclusive and supersede any previous ones. They have been posted on medem.gr in the “General Terms and Conditions of Contests and Draft Procedure “. Participation in the contests presupposes unconditional acceptance of the above conditions and the participant’s waiver of any relevant claim against the organizing company.